Refunds and cancellations

Last updated: 4 August 2026

This policy covers training offered by Autowork Sys: session planning coaching blocks, trade journal review sittings, and group chart clinics. It does not cover products, software subscriptions, or goods we do not sell.

Eligibility overview

Refunds depend on how far in advance you cancel, whether a deposit or full fee was paid, and whether the sitting or clinic has already started. Educational materials prepared specifically for your charts may be non-refundable once work has begun.

Coaching blocks (session planning coaching)

• Deposit (30%). Refundable in full if you cancel 14 or more clear days before Sitting 1. Non-refundable within 14 days of Sitting 1, except where we cancel or we agree a medical or similar exception in writing.
• Balance. Due before Sitting 1. If you cancel 14 or more clear days before Sitting 1 after paying the balance, we refund the balance minus any non-refundable deposit rules above. Within 14 days, the balance is generally non-refundable; we may offer a reschedule instead.
• After Sitting 1 has started. Fees for completed sittings are non-refundable. Unused future sittings in the same block may be refunded pro rata at our discretion, less a £50 administration amount, if cancelled with at least 7 clear days’ notice before the next sitting.
• Materials already prepared. Annotated reviews of your submitted charts and journals completed before a cancellation are not refunded separately; they form part of the sitting fee.

Trade journal review (single sitting)

• Full refund if you cancel 7 or more clear days before the sitting.
• 50% refund if you cancel between 3 and 6 clear days before the sitting.
• No refund within 72 hours of the sitting, or after the sitting has begun.
• If you fail to send agreed journal samples in time and the sitting cannot proceed usefully, we may treat the booking as a late cancellation.

Group chart clinics

• Full refund if you cancel 7 or more clear days before the clinic.
• No refund within 7 days, but you may transfer your place to another named person if you tell us at least 48 hours ahead.
• If we cancel a clinic (for example low attendance or venue issue), you receive a full refund or a place on a later date at your choice.

Rescheduling

We allow one complimentary reschedule of a private sitting if you give at least 5 clear days’ notice. Further reschedules or shorter notice may incur a £40 diary fee. Clinics are not individually rescheduled; see transfer rules above.

No-shows

If you do not attend a private sitting without notice, the sitting is charged in full. For clinics, the place fee is forfeited. We may offer a replacement sitting at full additional fee if diary space exists.

Work already started

Once a mentor has spent preparation time on charts or journals you submitted for an upcoming sitting, that preparation is considered commenced work. Cancellation after preparation has been confirmed by email may reduce any refund by a fair preparation amount (typically up to £80 for a single review, or up to one sitting’s share of a coaching block).

Purchased materials

We do not sell physical product kits. Printed chart packs for clinics are included in the place fee and are not sold separately; they are not refundable once the clinic has started.

How to request a refund

Email hello@autoworksys.digital with your name, booking reference or sitting date, and reason. Phone: +44 20 3757 5000. Address for written correspondence: Level 11, 100 Bishopsgate, London EC2N 4AG.

Processing time and method

Approved refunds are returned to the original bank account used for payment within 14 working days of approval. We do not issue cash refunds at reception.

Exceptions

Nothing in this policy limits mandatory rights you may have under UK consumer law. If we cancel training permanently without a suitable alternative, you are entitled to a full refund of amounts paid for undelivered sittings.